CONSTRUCTIVE FEEDBACK TRAINING COURSE

Description


Providing constructive feedback, even when positive, is one of the most challenging tasks in the workplace. Constructive feedback training course provides participants with valuable knowledge and skills to help them easily and productively provide feedback to their subordinates.

Effective criticism helps in the management of human resources. It reduces or eliminates problematic behaviors and conflicts that negatively impact an organization. When an employee commits an action that requires feedback or criticism it needs to be handled appropriately and skillfully.

Constructive feedback if delivered correctly will maximize its impact and benefits to the organization. Constructive feedback training course will help participants choose the right place, time and occasion for giving criticism. It will also help in setting goals, prepare and plan a healthy criticism. Ultimately, it will aid in understanding the role of emotions and reactions in delivering constructive feedback

Positive feedback is news or input to an employee about an effort well done. Also, Negative feedback is news to an employee about an effort that needs improvement. Negative feedback doesn’t mean a terrible performance, but rather a performance in which the outcomes can be better. So negative is not a negative word in this case.

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Course Objective


  • Determine the right place to give feedback
  • Consider informal feedback
  • Gather facts on the issue
  • Create an action plan
  • Practice tone
  • Control and create an impact
  • Criticize in private, praise in public
  • Create a safe environment for providing criticism
  • Monitor body language
  • Develop understanding and active listening
  • Be collaborative
  • Set goals
  • Check emotions and outbursts
  • Diffuse negative emotions including anger
  • Understand what not to do
  • Measure results

Modules


CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 1 
Getting Started 
  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 2 
Setting Goals 
  • SMART Goals
  • The Three P's
  • Ask for Their Input
  • Be as Specific as Possible
  • Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 3 
When Should Feedback Occur? 
  • Repeated Events or Behavior
  • Breaches in Company Policy
  • When Informal Feedback Has Not Worked
  • Immediately After the Occurrence
  • Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 4 
Diffusing Anger or Negative Emotions 
  • Choose the Correct Words
  • Stay on Topic
  • Empathize
  • Try to Avoid 'You Messages'
  • Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 5 
Preparing and Planning 
  • Gather Facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 6 
What Not to Do 
  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 7 
Choosing a Time and Place 
  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • It Has to Be Face to Face
  • Create a Safe Atmosphere
  • Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 8 
After the Session (I) 
  • Set a Follow-Up Meeting
  • Make Yourself Available
  • Be Very Specific with the Instructions
  • Provide Support and Resources
  • Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 9 
During the Session (I) 
  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 10 
After the Session (II) 
  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed?
  • If Improvement is Not Seen, Then What?
  • Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 11 
During the Session (II) 
  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Always Keep Emotions in Check
  • Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 12 
Wrapping Up 
  • Words from the Wise
  • Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
 

- Flexible length - sessions as short as 1-hour
- Cost effective - great group pricing
- Greatest impact in the shortest time
- Excellent Team Building Opportunity
- Certificate of Completion

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