Description

Providing constructive feedback, even when positive, is one of the most challenging tasks in the workplace. Constructive feedback training course provides participants with valuable knowledge and skills to help them easily and productively provide feedback to their subordinates.

Effective criticism helps in the management of human resources. It reduces or eliminates problematic behaviors and conflicts that negatively impact an organization. When an employee commits an action that requires feedback or criticism it needs to be handled appropriately and skillfully.

Constructive feedback if delivered correctly will maximize its impact and benefits to the organization. Constructive feedback training course will help participants choose the right place, time and occasion for giving criticism. It will also help in setting goals, prepare and plan a healthy criticism. Ultimately, it will aid in understanding the role of emotions and reactions in delivering constructive feedback

Positive feedback is news or input to an employee about an effort well done. Also, Negative feedback is news to an employee about an effort that needs improvement. Negative feedback doesn’t mean a terrible performance, but rather a performance in which the outcomes can be better. So negative is not a negative word in this case.

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EMPLOYEE TRAINING AND DEVELOPMENT IS THE BIGGEST HR FOCUS AREA IN 2019

Course Objective

Modules

CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 1  Getting Started  Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan	CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 2  Setting Goals  SMART Goals The Three P's Ask for Their Input Be as Specific as Possible Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 3  When Should Feedback Occur?  Repeated Events or Behavior Breaches in Company Policy When Informal Feedback Has Not Worked Immediately After the Occurrence Case Study	CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 4  Diffusing Anger or Negative Emotions  Choose the Correct Words Stay on Topic Empathize Try to Avoid 'You Messages' Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 5  Preparing and Planning  Gather Facts on the Issue Practice Your Tone Create an Action Plan Keep Written Records Case Study	CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 6  What Not to Do  Attacking or Blaming Not Giving Them a Chance to Speak Talking Down Becoming Emotional Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 7  Choosing a Time and Place  Check the Ego at the Door Criticize in Private, Praise in Public It Has to Be Face to Face Create a Safe Atmosphere Case Study	CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 8  After the Session (I)  Set a Follow-Up Meeting Make Yourself Available Be Very Specific with the Instructions Provide Support and Resources Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 9  During the Session (I)  The Feedback Sandwich Monitor Body Language Check for Understanding Practice Active Listening Case Study	CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 10  After the Session (II)  Focus on the Future Measuring Results Was the Action Plan Followed? If Improvement is Not Seen, Then What? Case Study
CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 11  During the Session (II)  Set Goals Be Collaborative Ask for a Self-Assessment Always Keep Emotions in Check Case Study	CONSTRUCTIVE FEEDBACK TRAINING COURSE - Lesson 12  Wrapping Up  Words from the Wise Parking Lot Lessons Learned Completion of Action Plans and Evaluations