We are continuously confronted with problems that require us to take decisions. Most of the times, we reach decisions without requiring any complex decision making process. We’re hungry? We decide to eat. CREATIVE PROBLEM SOLVING AND DECISION MAKING COURSE will help you reach the right mind set.

Dealing with obstacles and challenges is a regular part of working life, and overcoming them isn’t always easy. To improve your products, services, communications, and interpersonal skills, and for you and your organization to excel, you need to encourage creative thinking and find innovative solutions that work.

Some problems are more complex. Deciding how to prioritize our work, or understanding why a process failed and deciding what to do about it; these require a rational approach to problem solving. Often, things get even more complicated. Our decisions could have an important impact on our lives, careers or the lives of those around us; thus where we must have the ability to think critically and make sure there is no flaw in our logic.

At other times the problem is so unusual that it defies rational and critical thinking; these are the times where creative problem solving and decision making becomes an invaluable tool. In this course we will cover all these important thinking approaches. After understanding the thinking mechanisms, we will provide you with methods and tools that you will practice during the sessions and that can help you at work or in life, and from the most mundane situations to the most difficult or unusual ones.

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Course Objective

By the end of the course, participants will be able to:
  • Build and expand decision making, critical thinking and creative problem solving skills
  • Apply logical and creative approaches to solving problems and making decisions
  • Use traditional and creative tools for identifying causes and generating solutions
  • Employ creativity and lateral thinking as business tools
  • Analyze and solve actual problems facing them at work
  • Gain confidence in asking the 'right questions' and overcoming the stress of making complex decisions
  • Demonstrate and build credibility with upper management
  • Develop strategic approaches to problem solving and decision making


Problem solving and decision making
  • Definitions and tools: an overview
  • The link between problem solving and decision making
  • The principle of organizing our thinking about problems
  • Identifying our own mind traps
  • Brain analysis and ways of learning
  • Right brain, left brain thinking
  • Assessing your thinking style and how it influences the way you 
approach problem solving
  • Learning how to shift from right brain to left brain and increasing 
your ability to balance both sides of the brain
  • Right decisions at the right time
The rational approach to problem solving (Kepner-Tregoe)
  • Techniques of recognizing problems
  • Information analysis
  • Difference between causes and symptoms
  • The helicopter approach
  • Problem analysis
  • Decision analysis
  • Potential problem analysis
Problem analysis supplementary tools
  • Root cause analysis
  • The importance of the 'why' question
  • Ishikawa fishbone concept
  • Assumptions in the workplace
  • Pareto analysis
  • The agile critical thinking framework
  • The RED model and business situation applications
Decision making supplementary tools
  • Being decisive and principles of decision making
  • The How-How method
  • Decision analysis weighted worksheet
  • Consensus decision making
  • The decision making process
Creativity and Problem solving
  • Assessment of creativity and ways to think creatively
  • Lateral thinking tips
  • Creativity and its use as a business tool
  • Barriers to creativity and ways to overcome them
  • The hemispheres of the brain
  • Brainstorming tips and tools
  • Six thinking hats
  • Implementing an action plan
Applications of techniques
  • People problems and solutions
  • Analysis and solution of real life problems presented by 
  • Action plan to apply problem solving and decision making skills 
when returning to the workplace

- Flexible length - sessions as short as 1-hour
- Cost effective - great group pricing
- Greatest impact in the shortest time
- Excellent Team Building Opportunity
- Certificate of Completion

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