CUSTOMER SERVICE TRAINING
These days, people will only stay loyal to a company if they have very good reason to. Otherwise, there is plenty of competition available they could choose to move to. As a result, you have to work even harder to keep customers and build their trust in your brand. By providing the best in customer service, you will increase trust, and that could mean the difference between customer loyalty and customers who jump ship.
Problems are always going to arise for any business no matter how hard you try to avoid them. While you can’t run a perfect business with all the perfect customers, you can ensure friction doesn’t become an issue. If customers know that they can voice complaints and those issues will be handled properly, they will feel more comfortable doing business with you.
Customer service builds brand awareness, brand confidence, and trust. When the customer has an expectation of a reliable, repeatable, pleasurable experience with a brand, loyalty increases. Customers have good role models for excellent customer service and their expectations continue to rise.
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Module 1 – Customer Service Defined
Module 2 –Foundation skills
Module 3 – Identifying our customers and their needs
Module 4 – Addressing difficult customers
Module 5 – Email Etiquette – Servicing Customers through email
Module 6 – Phone Etiquette – Servicing Customers through phone
Module 7 – Documentation and post actions
Module 8 – Knowing when to escalate the situation
Module 9 – Putting it all together – Tips and Tricks that would
Module 10 – Your contribution in the organization
Writing your action plan for the course, Q&A, Wrap up
- Flexible length - sessions as short as 1-hour
- Cost effective - great group pricing
- Greatest impact in the shortest time
- Excellent Team Building Opportunity
- Certificate of Completion
Download the course PDF now!