EMAIL ETIQUETTE TRAINING COURSE

Description


Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups. It also helps you write professionally with effective email structure. Additionally it will teach you the value of creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won’t be misinterpreted by co-workers.

It is not unusual for people to receive hundreds of emails a day and expected to respond to the majority of them. The result: email communication is often hurried and hassled. The goal for many is to get the email out of their inbox instead of its real purpose: to communicate by sharing, exchanging or clarifying an idea. What is the result? In the rush to respond, emails are sent with typos, grammatical errors and half-formulated thoughts.

In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations in the Philippines overlook the etiquette framework that should be in place when using this very important business communications tool.

Email Etiquette training course will help you be more adept in using your email as your primary means of communications in the workplace. While learning in a fun and educational way.

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Related Course:

Business Writing Course

Helpful Articles:

The Importance of Training & Development in the Workplace


Course Objective


  • Develop a heightened awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of 'email estate'
  • Carefully consider the email recipients
  • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
  • Perfect grammar because it matters
  • Format messages for readability
  • Learn to write professionally and brand Broadcast emails
  • Learn to avoid senders regret by proof reading
  • Understand the concept of 'netiquette'
  • Master the inbox using some core principles and email functions

Modules


Email Etiquette Training Course - Lesson 1 
Introduction 
  • Evaluate Your Email Usage
  • Workshop Objectives
Email Etiquette Training Course - Lesson 2 
Introduction to Email Etiquette 
  • Email is Never Secure
  • Big Brother May be Reading Your Email
  • Productivity is Lost When Cyber-Slackers Log-on
  • Email Misuse and Abuse May Get You Fired
  • Email Can be Embarrassing
  • Email Abuse Impacts Revenues and Reputations
  • Email is Easily Misinterpreted
Email Etiquette Training Course - Lesson 3 
Create Structure for Success 
  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance vs Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays
Email Etiquette Training Course - Lesson 4 
Rules of Thumb 
  • Effective Subject lines: Tell Me What You Need
  • One Page View Only
  • Average 15 Words per Sentence
  • As Short as Possible – Avoid Extra Words
  • 2 – 3 Lines per Paragraph Maximum
Email Etiquette Training Course - Lesson 5 
Grammar Perfect 
  • Using Spell Checker
  • Check for Simple Sentences
  • Use the Active Voice
  • Use of Punctuation
  • Use of Emoticons
  • Use of Text Talk
Email Etiquette Training Course - Lesson 6 
Formatting your Email Message 
  • Email Style
  • Writing the Email
  • Selecting Your Format Settings
  • Choose the Right Font
  • Select Appropriate Colours
  • Enhancing Readability
  • Avoid All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care
Email Etiquette Training Course - Lesson 7 
Broadcast Emails 
  • Branding
  • Importance of Branding and Consistent Subject Headings
Email Etiquette Training Course - Lesson 8 
Proofreading Does Pay 
  • A Proofreading Primer
  • How Peer Review Can Help
Email Etiquette Training Course - Lesson 9 
Polishing Your Cyber Manners 
  • Watch your Cyber Language
  • Avoiding Sexist Language
  • Set the Right Tone
  • Dodging Conversational Pitfalls
  • Extinguishing Flames
Email Etiquette Training Course - Lesson 10 
Netiquette Guidelines 
  • Reviewing Netiquette Guidelines
  • Netiquette Guidelines for Managers
Email Etiquette Training Course - Lesson 11 
Managing Email Overload 
  • Controlling Your Inbox Clutter
Email Etiquette Training Course - Lesson 12 
Examples 
  • The Good
  • The Bad
  • The Ugly

- Flexible length - sessions as short as 1-hour
- Cost effective - great group pricing
- Greatest impact in the shortest time
- Excellent Team Building Opportunity
- Certificate of Completion

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