Description


The Emotional Intelligence (EQ) in the workplace training teaches how to develop your emotional intelligence and your ability to manage your responses. While emotional intelligence plays a very important role in your personality in the workplace. It is also based on your objective assessment of different personalities and situations.

After completing this one-day course, you will learn what is EQ. Additionally it will teach you the four core skills required to practice self-management, self-awareness, self-regulation, self-motivation. In this emotional intelligence training course discover how to use empathy, interpret, manage and articulate your emotions using the right language. Furthermore, the benefits of having a high EQ both at home will be apparent after attending this course.

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Course Objective


  • Define Emotional Intelligence (EQ)
  • Identify the benefits of emotional intelligence
  • Learn the four core skills required to practice emotional intelligence
  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Read associated verbal and nonverbal communication
  • Successfully communicate with others in a non-verbal manner
  • Verbally communicate with others
  • Interpret and manage your emotions
  • Master tools to regulate and gain control of one’s own emotions
  • Articulate your emotions using the right language
  • Balance optimism and pessimism
  • Effectively impact others
  • Relate emotional intelligence to the workplace
  • Use the concepts and techniques in the workplace

Modules


Emotional Intelligence (EQ) in the Workplace Training - Lesson 1 
EQ - A Passing Fad? 
  • The Power of Emotions
  • The Limbic System
  • Useful Models of Emotional Intelligence
  • Reflection
Emotional Intelligence (EQ) in the Workplace Training - Lesson 2 
I Feel therefore I Am 
  • Tuning in to your own emotions
  • Johari Window
  • Self-Control
  • Resilience
  • Reflection
Emotional Intelligence (EQ) in the Workplace Training - Lesson 3 
The Emotions of Others 
  • Interpersonal skills
  • Social Awareness and Empathy
  • Emotions and Culture
  • Reflection
Emotional Intelligence (EQ) in the Workplace Training - Lesson 4 
Emotions @ Work 
  • Influencing Others
  • Having difficult conversations
  • Dealing with change
  • Toxic Workplaces and Emotional Intelligence
  • Reflection
Emotional Intelligence (EQ) in the Workplace Training - Lesson 5 
The Dark side 
  • Manipulation
  • Emotional Honesty
  • Reflection
Emotional Intelligence (EQ) in the Workplace Training - Lesson 6 
Leading and Emotions 
  • Leadership and Emotional Intelligence
  • Emotional Agility
  • Cultivating EI in organisations
  • Reflection
Emotional Intelligence (EQ) in the Workplace Training - Lesson 7 
Reflections 
  • Create an Action Plan
  • Accountability = Action
  • References

- Flexible length - sessions as short as 1-hour
- Cost effective - great group pricing
- Greatest impact in the shortest time
- Excellent Team Building Opportunity
- Certificate of Completion

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