PROFESSIONAL TELEPHONE SKILLS COURSE
This Telephone Skills Training course will provide your staff with the skills they need to handle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.
Do you wonder why dealing with customers on the telephone can often generate problems that you will not encounter face to face?
While telephone enquiries provide sales opportunities, one bad experience with someone on the phone may be enough reason for a customer – even a regular customer – to look elsewhere.
The telephone is your customer’s lifeline to your company. Yet although it provides fast and relatively inexpensive communication, it is a medium that is impersonal — and switchboard and other telephone staff must be able to prevent negative behaviours on both sides. It is essential to understand, not just which techniques can be used, but the advantages and disadvantages of communicating by telephone. We will work with you to produce a solution that enables delegates to be brighter, more responsive and far more effective in their telephone work.
The result ? Customers will have a positive response when dealing with you on the telephone, creating better and longer-lasting relationships.
Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day, Professional Telephone Skills Course. This course will help your staff conduct better, business-related phone conversations and provide excellent service and support via the telephone.
The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently assist customers. The skills and attitude projected over the telephone can form a lasting impression in the minds of customers, making it a critical and memorable customer experience.
Virtual teams are becoming the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for virtual employees to also have a good understanding of business telephone etiquette in order to provide the best outcome for the customer.
|Professional Telephone Skills Training Course - Lesson 1
Providing Effective Client Service
||Professional Telephone Skills Training Course - Lesson 2
Your Personality/Your Telephone Voice
|Professional Telephone Skills Training Course - Lesson 3
Gaining Your Client’s Trust
||Professional Telephone Skills Training Course - Lesson 4
Handling Barriers Over The Phone
|Professional Telephone Skills Training Course - Lesson 5
||Professional Telephone Skills Training Course - Lesson 6
|Professional Telephone Skills Training Course - Lesson 7
||Professional Telephone Skills Training Course - Lesson 8
|Professional Telephone Skills Training Course - Lesson 9
Professional Voicemail Messages
||Professional Telephone Skills Training Course - Lesson 10
- Flexible length - sessions as short as 1-hour
- Cost effective - great group pricing
- Greatest impact in the shortest time
- Excellent Team Building Opportunity
- Certificate of Completion
Download the course PDF now!