RESOLVING CONFLICTS TRAINING COURSE

Description


Resolving conflict is a key skill for anyone who works in a team.
 Conflict Resolution Training Course provides techniques for individuals in an organisation to resolve workplace conflicts. It will also help you build a common understanding and framework for working through challenging situations. Resolving interpersonal conflict can be very empowering and should be a part of everyone’s professional development goals.

The course, after much research, will focus on the Win-Win Approach while using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflicts with others.  Furthermore, learn key skills like how to compromise and negotiate. Finding the root cause of the issue will also be a focus. And ultimately, you will learn the importance of forgiveness, anger management strategies and de-escalating challenging situations.

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Related Course:

Anger Management Course


Course Objective


  • Gain a thorough understanding of the sources, causes and types of conflict
  • Master all six phases of the conflict resolution process
  • Understand the five main approaches to conflict resolution
  • Learn to apply conflict resolution approaches 
  • Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
  • Develop communication tools such as agreement frames and open questions
  • Learn practical anger and stress management techniques

Modules


Conflict Resolution Training Course - Lesson 1 
Conflict – is it All Bad? 
  • Welcome
  • What Do We Mean by Conflict?
  • The Basis of Conflict
  • Reflection
Conflict Resolution Training Course - Lesson 2 
Understanding Your Response to Conflict 
  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection
Conflict Resolution Training Course - Lesson 3 
What Makes up Conflict? 
  • From Wince to Scream
  • Filters
  • Emotions and Conflict
  • Reflection
Conflict Resolution Training Course - Lesson 4 
How Managers Can Add to Conflict 
  • Micromanagement
  • Poor Understanding
  • Vague Expectations
  • Setting Poor Standards
  • Reflection
Conflict Resolution Training Course - Lesson 5 
Resolving Conflict Between Others 
  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection
Conflict Resolution Training Course - Lesson 6 
When Conflict Involves You 
  • Conflict Mapping
  • Having a Balanced View
  • Overcoming Resistance to Meet
  • During the Meeting
  • Reflection
Conflict Resolution Training Course - Lesson 7 
Implementing Agreements 
  • Paying Attention
  • Follow-up Meetings
  • Reflection
Conflict Resolution Training Course - Lesson 8 
Reflections 
  • Create an Action Plan

- Flexible length - sessions as short as 1-hour
- Cost effective - great group pricing
- Greatest impact in the shortest time
- Excellent Team Building Opportunity
- Certificate of Completion

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